Frequently Asked Questions

 

📦 What is the delivery time?

All our products are shipped from the UK. Estimated delivery time is 7 to 14 business days after your order is processed.

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💳 What payment methods do you accept?

We accept major payment methods in the UK, including:

Debit and credit cards (Visa, Mastercard, etc.)

PayPal

Apple Pay and Google Pay

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🔁 What is your return policy?

You have 30 days from the delivery date to return your item if you’re not satisfied.

Items must be unused and in original packaging

Return shipping is paid by the customer unless the item is faulty

To start a return, contact us here

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📦 How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link.

Didn’t receive it? Check your spam folder or contact us.

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📬 How can I contact Beserena?

You can reach us via the contact form or email:

📩 info@beserena.shop